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Shop with confidence - we've got you covered with our buyer protection program
Full refund for items not as described, counterfeit, or not received
Report issues within 3 days of delivery for full protection
We hold payment until successful delivery is confirmed
Contact us within 3 days of delivery with photos and description of the issue.
Our team reviews the evidence and may request additional information.
We'll propose a resolution: refund, partial refund, or return for full refund.
If return is approved, ship the item back with tracking within 5 days.
Once item is received and verified, refund is processed to original payment method.
Items must be returned in the same condition as received. Do not remove cards from protective sleeves or grading cases. Take photos before returning for your protection.
For items not as described or counterfeit: CardLion covers return shipping. For other approved returns: Buyer pays return shipping unless seller agrees otherwise.
In some cases, we may offer a partial refund instead of a full return. This is common for minor condition discrepancies where both parties agree to a fair resolution.
We also protect honest sellers from fraudulent returns. All returns are carefully reviewed, and we may request additional evidence from both parties.
Contact CardLion support immediately. We'll intervene and ensure your case is resolved fairly. Sellers have 48 hours to respond to return requests.
Yes, but only if they meet our return criteria (not as described, counterfeit, etc.). Do not break the grading case seal, as this voids the return eligibility.
Once approved, refunds are processed within 3-5 business days. The exact timing depends on your payment method and bank processing times.
Contact our support team to start the return process.